SHIPPING INFORMATION

 

PN: Due to COVID-19 we have reduced the number of employees in our fulfillment center to ensure the health and safety of our employees. So Orders may take up to 7 business days to leave our warehouse especially during peak shopping season (Black Friday/Cyber Monday) and holidays. So please allow extra time for delivery. We will do our best to ship all orders on time.

 

DISPATCH ORDERS

Generally, Once the shipment has been picked up by the carrier， process orders within 48 hrs. Our customers are sent confirmation and tracking number,which can be used to follow your package’s journey to the destination (if applicable on chosen shipping method).

Please note that unforseen events such as natural disasters can impact delivery times.

 

USA

Delivery Times: In general, please allow 5-12 business days for delivery once your order has been shipped. Different couriers such as DHL, USPS or FedEx may be used to deliver the parcel depending on the quick delivery time.

If your package says that it has been delivered, but you cannot find it, please give your local post office (not the 1-800 number) a call. They have access to exact GPS coordinates where your driver delivered the package, which can help you locate your package’s whereabouts. Rcotc under no circumstances is responsible for lost or stolen packages once there has been a delivery confirmation for that tracking number we are unable to issue a refund of any kind.

 

Rcotc Customer Care Email:business@rcotc.com